Orders and Shipping
What are your shipping methods and transit times?
Shipment transit times do not include order processing times: orders are typically processed within 1-2 Business Days. We do prioritize express shipments to ship the following Business Day.
Canadian Orders
Canada Post Expedited Shipping / 3-6 Business Days
Canada Post Express Shipping / 1-2 Business Days
US Orders (Lower 48 States Only)
USPS Priority Mail / 4-7 Business Days
DHL Express Shipping / 2-3 Business Days
Where is my order confirmation?
Once you place an order with us online you will receive an automatic order notification.
Sometimes email providers can filter these images into the spam folder – we recommend taking a look there and marking the email as “not spam” so you receive future notifications regarding your order.
When will my order ship?
Orders ship Monday through Friday within 24-48 hours of being received. Delays can happen if we are experiencing larger than normal sales volumes although we try to keep these delays to a minimum.
Orders placed with us typically are processed within 1-2 business days before being shipped. You can track your order through the Shipment Notification email sent to your inbox. You can also sign up for text alerts regarding shipment delivery there.
If you have an THEFESTIVESHOPACCOUNT (HYPERLINK PLEASE ) you can login there to see your order status as well.
It is important to note that shipping carriers have been experiencing delays due to the impact of Covid-19. If you are unsure about where your order is with one of the carriers please reach out to them directly:
Canada Post 1-866-607=6301
USPS 1-800-222-1811
DHL 1-855-345-7447
When will my order ship?
Oops, mistakes happen. If an incorrect or damaged item got shipped , we will do our best to rectify the situation.
Send an email to thefestiveshop@gmail.com with your order number and a description of what you received.
What is your Holiday Return Policy?
No refunds are done on products after Christmas day . it applies to all purchases made before Christmas day of the year .
